Legalities & Policies

At Counselling & Therapy NZ, we're committed to transparent, ethical, and professional practice. Below you'll find our key policies and documents, so you know exactly what to expect when working with us.

Client Contract →
Outlines the terms of our working relationship with you as a client, including session structure, fees, and mutual responsibilities.

Privacy & Security →
Details how we collect, store, and protect your personal information, and the limited circumstances in which confidentiality may not apply.

Code of Ethics →
The professional and ethical standards our therapists uphold in every session.

Terms & Conditions →
The terms governing use of our website and booking services.

Feedback & Complaints Procedure →
How to raise feedback or a formal complaint, and what you can expect from the process.

Medical Referral Form →
For medical practitioners referring a patient for counselling support.

Contact Us →
Get in touch with any questions about these policies or your care.

Have questions about any of these policies before booking? Get in touch — we're happy to explain anything in plain language.